Hi, it is early days for me with experiencing my new hearing aid and newly found excellent improvement in hearing. Gerry McDade made the whole process trouble free and understood the fact I only have hearing in the one ear. The improvements in technology over recent years means I now have very good hearing and it is now up to me to use my device to best effect. It is nice after 20+ years to be able to have a normal conversation in a crowd or at a restaurant. Thank you, Gerry and the staff, at Cannington. B. Smallwood Lesmurdie, WA 6076